Terms and conditions

1. General information

ZNR Driving School acts as an agency introducing pupils to independent driving instructors. Driving instructors are self-employed and all contracts for driving tuition are between the pupil and the instructor.

2. Eligibility for driving tuition

Tuition is available to clients who:

• Are aged 17+ (or 16+ if receiving the higher rate of Disability Living Allowance, mobility component of PIP).
• Hold a valid UK driving licence, presented at the first lesson and periodically thereafter.
• Meet medical fitness standards to drive, including being able to read a number plate at the required distance.
• Notify the instructor or school immediately of points, endorsements, bans or convictions on their licence, and of any medical conditions or disabilities affecting their ability to drive.

3. Cancellations and lesson policies

• Notice period: at least 2 clear working days' notice is required for cancellations.
• Late arrivals: instructors will wait for up to 10 minutes. If you are late, inform the instructor, otherwise the cancellation fee applies.
• Unforeseen events: lessons may be rearranged or cancelled at short notice due to traffic, weather or other uncontrollable circumstances.

4. Driving tests

A 3-hour booking and an additional cost for the use of your instructor's car is required on test day, covering pre-test practice, the test itself and return travel. Your instructor may withdraw the tuition vehicle for the test if you have not reached the required standard, or if you are under the influence of alcohol, drugs or medications affecting your driving ability.

If the instructor's car is unavailable due to a mechanical issue, a retest will be booked at no extra cost to you. Every effort will be made to provide notice and a replacement vehicle for tests.

5. Payments and refunds

• Payments must always be made upfront, keeping one lesson in credit.
• Advance and block bookings must be used within 3 months.
• Refunds will be calculated on a pro-rata basis at the normal hourly rate.
• Refunds are not available for completed lessons or expired block bookings.

6. Lesson vehicle policies

Tuition vehicles may change permanently or temporarily due to mechanical issues. Replacement vehicles will be arranged, but notice may be limited for last-minute changes. The school is not responsible for losses (such as test fees) if you decline lessons in the replacement vehicle.

7. Responsibilities and conduct

Pupils are responsible for any fines, penalties or legal infringements incurred while driving. Complaints should be raised with the instructor or driving school within 7 days of the incident. ZNR driving instructors maintain a professional Code of Practice and uphold a smart appearance.