Privacy policy

ZNR Driving School respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use and protect information when you use our website, contact us, or use our student portal.

1. Who we are

ZNR Driving School operates the website znrdrivingschool.com. Questions about this policy: phone 07579 600 600, email info@znrdrivingschool.com.

2. Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone or mobile number
• Information submitted through our enquiry or contact forms
• Information about driving lessons, lesson requirements and driving tests
• Lesson and appointment information
• Payment records and outstanding balances where applicable
• Information provided through our Student Portal
• Messages and communications you send to us
• Technical information such as IP address, browser type and device information

We only collect information that is reasonably necessary for the purposes described here.

3. How we use your information

• Respond to enquiries and messages
• Contact you about, arrange and manage driving lessons
• Manage student records, lesson information and driving test information
• Provide access to and operate the Student Portal
• Send important service-related communications
• Maintain appropriate business and financial records
• Protect our website, systems and users
• Comply with legal and regulatory obligations

We do not sell your personal information to third parties.

4. Student Portal

If you use the ZNR Driving School Student Portal, we may process your name and contact details, login and account information, lesson history and progress, payment records, driving test information, reminders, requests and communications. The portal helps students access and manage information relating to their driving lessons.

5. Google services and Google user data

Our website may use Google services, including Google authentication and Gmail services, to support website email functionality. When a Google account is connected to our website's email system, Google OAuth and the Gmail API may be used to send email. Google information is used only for the purpose for which it has been authorised and is not sold or used for advertising. Any use of Google user data is intended to comply with the Google API Services User Data Policy, including the Limited Use requirements.

6. Sharing your information

We may use trusted service providers for website hosting, email delivery, website security, database and Student Portal services, and website maintenance. Where information is shared, we aim to ensure it is only used for the purposes necessary to provide the service. We may also disclose information where required by law or to protect our legal rights, website, business or users.

7. How long we keep your information

We keep personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve enquiries or disputes, meet legal, accounting or regulatory requirements, and protect our legitimate interests. When it is no longer required, we will take reasonable steps to securely delete or dispose of it.

8. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no website or internet transmission can be guaranteed to be completely secure.

9. Your privacy rights

Depending on the circumstances and applicable law, you may have the right to:

• Request access to information we hold about you
• Ask us to correct inaccurate or incomplete information
• Request deletion, restriction of processing or transfer of your information where applicable
• Object to certain processing
• Withdraw consent where processing is based on consent

To exercise a right, contact us using the details above.

10. Cookies

Our website may use cookies and similar technologies for essential functionality, performance, understanding how visitors use the site and supporting certain features. Some cookies may come from third-party services. You can manage or restrict cookies in your browser settings, though some features may not work correctly if they are disabled.

11. Third-party websites

Our website may link to third-party websites. We are not responsible for their privacy practices or content, and recommend checking their policies.

12. Changes to this policy

We may update this policy from time to time. Changes will be published on this page and the "last updated" date will be amended.

13. Complaints

If you are unhappy with how we have handled your personal information, please contact us first. You may also complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).